Question 1

What if I want to cancel?

Accepted Answer

We require at least 48 hours' notice for cancellations. Please use the cancellation option in your account dashboard on our website or contact customer support. Cancellations made with less than 48 hours' notice may incur a fee.

Question 2

How late can I book a service?

Accepted Answer

We aim to accommodate our clients' schedules to the best of our ability. For optimal service, we recommend booking at least 48 hours in advance to ensure availability. If you require a service on shorter notice, please call or message the phone number provided on our Contact Us page, and we will do our utmost to accommodate your needs.

Question 3

What if I want more than one service at a time?

Accepted Answer

At Helpful Hands Central, we understand that your needs may require multiple services, such as dog walking and babysitting, simultaneously. To facilitate this, simply email, call, or message the phone number or email provided on our "Contact Us" page. Our team will gladly coordinate and organize all the services you require, ensuring a seamless and efficient experience for you.

Question 4

How can I book a service?

Accepted Answer

Booking a service with Helpful Hands Central is simple and convenient. You can book online through our website by filling out the booking form, which is accessible 24/7. Alternatively, you can contact us via email at helpful.hands.central@gmail.com, phone at 027-364-4492, or message us directly with the phone number. Our team is always ready to assist you in finding the perfect helper for your needs, whether it's dog walking, house sitting, babysitting, or any other service we offer.

Question 5

What are your opening hours?

Accepted Answer

At Helpful Hands Central, we strive to accommodate all preferences to the best of our ability. Our standard dog walking services are generally available from 7AM to 5 PM. However, we understand that these hours may not suit everyone. If you need a time outside our usual hours or if the specific time you're looking to book for any service is unavailable, please feel free to email us at helpful.hands.central@gmail.com. We are committed to finding a suitable solution and ensuring your needs are met.

Question 6

Do you provide other services?

Accepted Answer

At Helpful Hands Central, we prioritize accommodating all our clients' needs to the best of our ability. While our primary services include dog walking, house sitting, nannying/babysitting, tutoring and mothers help, we understand that each client may have unique requirements. If you have a specific service in mind that is not listed on our website, please get in touch with us directly. We are committed to working with you to find a tailored solution that fits your needs.

Question 7

How do I speak to someone at Helpful Hands Central?

Accepted Answer

At Helpful Hands Central, we aim to make communication as convenient and effective as possible. You can reach out to our customer service team in several ways:

1. Email: For detailed inquiries or support, you can email us at helpful.hands.central@gmail.com.(helpful.hands.central@gmail.com) We strive to respond within 24 hours. 
2. Call: If you prefer speaking directly, you can call us at027-364-4492. Our phone lines are open from 10 AM to 6 PM, Monday to Friday. 
3. Text: For quick questions or updates, you can text us at 027-364-4492. We usually respond to texts within a few hours during business hours.

For the quickest response, please provide as much detail as possible about your inquiry.

Whether you need assistance with booking services such as dog walking, house sitting, or babysitting, our team is ready to help.

Question 8

What areas do you service?

Accepted Answer

Helpful Hands Central currently provides personalized support services in Meadowbank, Newmarket, Remuera, Orakei, and Central Auckland. Our trusted team offers a range of services including nannying, tutoring, dog walking, and home help to meet the diverse needs of families in these areas. If you reside outside of these locations, please inquire directly with us to see if we can accommodate your needs.